Resources

General Information

Are we allowed to come on press?

Our clients are welcome to join us “on-press” at anytime during the production of their project.  We find that this provides an opportunity to educate our clients to learn new or additional information about the printing processes.

Do you offer recycled paper?

Yes, we offer a selection of recycled and eco-friendly stocks.  We partner with FSC certified paper suppliers and other green manufacturers that utilize such initiatives as wind power.  We can also print with environmentally friendly soy inks as requested.

What if there are issues with my project?

RPJ works as the go between a plant and a client, we have always worked to solve any issues, though there have been few, we will not bury our heads in the sand!! We will work diligently and promptly to resolve all issues, big or small, no matter who is at fault!!

Quotes & Estimates

How do I receive a estimate for my project?

You can receive a quote for you project by filling out our online Request a Quote form or you can contact our sales and/or client services representatives via email or telephone, see The RPJ Team form more information.

How long does it take to receive an estimate?

Depending on the complexity of the project, estimates can be provided anywhere from a few minutes to a few days. We strive to provide competitive estimates from a number of qualified vendors and that sometimes requires a bit more time than dealing with only one plant.

Am I assigned a sales person?

Yes, you will be connected with a sales or client services representative directly.  RPJ works as a team and we believe that anyone should be able to help you with a question at anytime.

How do you provide competitive prices?

RPJ is provided discounted pricing from its vendors that allow us a “sales commission” but we also purchase any outside supplies and services directly, just like a direct printer would do, allowing us the margins from those purchases as well.

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We manage a LOT of different projects over a year’s time, which also provides us with very strong buying power. Additionally, preflighting of files and a complete review of all of the production details are handled in-house by one of our associates, which allows the plants to keep a sharper pencil, knowing that they will receive “clean” files.

When will I be invoiced?

RPJ provides invoices directly to its clients for all projects and we are responsible for all payments to any vendors that are used for your projects.

File Preparation

Color Information

Color can be confusing here is some information on color formats.

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CMYK

Process printing uses the following primary colors— cyan (C), magenta (M), yellow (Y), and black (K) (CMYK)—to simulate full-color images. To print the image, we create a piece of film for each of the four colors, as well as four corresponding press plates.

All full-color images are created using these four CMYK inks.

RGB

Images purchased from stock photo houses, generated by digital cameras, or scanned on your desktop scanners may be in RGB format—a combination of three primary colors: red, green and blue. RGB is not compatible with our four-color printing process.

You should convert those images from RGB to CMYK format. To do this, view the image in a photo program like Adobe Photoshop and resave it as CMYK. When you convert an image from RGB to CMYK, you may notice a color shift on the image. This is an expected result, which cannot be avoided.

Spot Colors / PMS

In addition to process-color, we also print using spot colors, as defined by the Pantone Matching System (PMS). Pantone-brand swatch books show several thousand standardized colors identified by number. To learn more about the Pantone system and products, visit their website at www.pantone.com.

Note: When defining spot colors, do not depend on the monitor to represent accurate color. You also cannot rely on the color reflected in laser/ink jet printouts. Choose Pantone colors based on what you see in the Pantone swatch book.

Fonts and Images

If you used a page layout program such as Publisher, QuarkXpress, or InDesign, you must provide all fonts, typefaces, and high resolution images used in your layout.

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All images should be saved in CMYK color format, not RGB.

Resolution

We recommend that all images used are at least 300dpi. Submitting files with a lower resolution than 300dpi can make the image look pixilated and blurry.

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If your images are from a website on the internet, there is a good chance that the resolution will not be high enough for printing. The internet displays images at 72 dpi so that the images appear quickly over an internet connection, but such images should not be used for printing.

Bleeds

The term 'bleeds' is used when ink goes all the way to the edge of the paper. Full Bleeds occur when ink (from an image or graphic) goes all the way to the edge of the paper on all four sides.

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If you’ve ever tried to print a full-page image on your ink jet or laser printer but are disappointed when the picture does NOT go all the way to the edge of the paper, this occurred because computer printers cannot print all the way to the edges of the paper.

When a printer is told that a job has bleeds, this means that the printer must print on paper that is larger than your finished size. For example, if your brochure is 8.5″ x 11″ with full bleeds, the commercial printer will not print your job on regular 8.5″ x 11″ paper. They will print it on paper larger than that, such as on a 9″ x 12″ sheet, in which the printer will cut off the edges after the ink has dried to result in the final size of 8.5″ x 11″.

Typographical / Grammar Errors

Make sure you have proofread your artwork to ensure the spelling and grammar is correct.

Accepted File Types

The following file type are preferred:

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  • .PSD – Photoshop
  • .EPS – Illustrator
  • .INDD – InDesign
  • .QXD – QuarkXpress 6
  • .CDR – Corel Draw 12
  • .FHD – Freehand
  • .PUB – Publisher
  • .PPT – PowerPoint
  • .PDF – Adobe Acrobat
  • .TIF – Tagged Image
  • .JPEG – Joint Photographic Experts Group
  • .BMP – Bitmap
  • .SIT – Stuffit

How do I send files?

To send files click here or look for the Upload Files button.  Once uploaded you will receive an email confirmation that we have received your files.

How long will you keep my files?

Forever…  All files are archived and kept as a separate source, off of our servers, which are also mirrored and backed up daily as well.

Mailing & Distribution

What type of mailing & distribution services does RPJ provide?

RPJ provides many different mailing services, from simple ink-jetting of addresses onto postcards, to multi-component match mailings with laser printed variable data.

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We also produce custom kitting and intricate fulfillment projects of any size, large or small.

Does RPJ review our distribution and/or mailing lists for duplicates?

Yes, we provide de-duping services and we are also able to provide CASS certification and NCOA services if necessary.

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CASS certifying assures that each address is in the correct postal format for maximum postage savings and NCOA (National Change Of Address) service updates any records in your list that have moved and who have filled out forwarding address paper work with the Post Office.

What type of warehousing services does RPJ provide?

We currently own a 30,000 sq ft facility that houses our offices and an extensive distribution and warehouse operation.

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Additionally offering  off-site storage facilities for the long-term inventory storage needs of our clients. We also provide our clients with web-based order fulfillment system. Picking and packing processes of many large and small client needs. We also provide complete inventory management reports with usage analysis and low inventory alerts.